SHIPPING & DELIVERY
HOW DO I TAKE ADVANTAGE OF FREE SHIPPING?
Free Shipping on orders of $44 or more: on purchases totaling $44 before taxes, shipping, and handling.
Herbal Chumket Shampoo bulk deals:
Buy 3 ($14.95 each) get Free Shipping
Buy 6 ($13.95 each) get Free Shipping
Buy 12 ($12.95 each) get Free Shipping
Facial Cleanser & Jaguar Medicated Rubbing Cream
Buy 5 of any (can mix and match), get Free Shipping
- Free Shipping in the United States ONLY
- Order must be shipped to a single address
- We reserve the right to choose the carrier for free shipping programs
HOW LONG DOES IT TAKE FROM THE TIME I ORDER, UNTIL THE ORDER SHIPS?
It will take 1-2 business days to process your order from the time it was placed, but we will definitely try to get your order to you as quickly as possible. If we are out of stock on an item, we will send you an email to inform you of options that are available.
WHICH CARRIERS DO I USE TO SHIP & WHAT WILL BE THE SHIPPING COST?
We are currently using US Postal Service (USPS) to ship ground orders to our customers. We calculate our ground shipping cost based on a flat rate of the products ordered and shipping address.
WHAT IS THE ESTIMATED TIME FOR GROUND SHIPMENT?
We are shipping out of California. Ground shipping takes from 3-7 business days.
* DISCLOSER: Orders that are returned to us by the shipping company due to a wrong address or other reasons will be credited back to the card used, less the shipping cost. If we need to ship the order to you again, shipping charges will apply. This is a shipping company charge; therefore we will have to apply this cost. Please be sure you enter the correct shipping address. If there is a suite or apartment number, please be sure to enter that information.
HOW DO I TRACK MY ORDER?
When you place an order on the Vittaci website, you will immediately be sent an e-receipt. On the day that your order is shipped, the US Postal Service (USPS) through Stamps.com will begin sending you updates via email to let you know the progress of your shipment. Please be sure to include your email address when purchasing so that you are able to receive our e-receipt and tracking information.
DO YOU SHIP TO CANADA?
Yes, we do ship to Canada. We are using the US Postal Service (USPS) to ship to Canada. Once you specify the quantity you would like to purchase, the shipping price will show in the shopping cart. Shipping time will be determined by customs and can range from 6-10 business days. There is NO FREE SHIPPING on orders to Canada.
* NOTE: The recipient of the shipment may be subject to ANY & ALL import fees and taxes due, as this is an international shipment. Any additional charges for customs clearance MUST BE paid by the recipient. We have no control over the charges and cannot predict what these charges may be. If you have questions regarding this, please contact the Canadian Post Office or Customs Office in your city.
DO YOU SELL OR SHIP ANYWHERE OUTSIDE THE US?
We are very sorry but we DO NOT sell or ship anywhere outside the US & CANADA.
DO YOU TAKE ORDERS OVER THE PHONE?
Yes, if you have questions, problems ordering online, or would like to order directly by phone, please feel free to call us at our toll free number 1-855-848-8224.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept our payments through PayPal for online and phone orders. Our account with PayPal accepts American Express, Visa, MasterCard, Discover, Checks and Money orders.
ARE MY CREDIT CARD TRANSACTIONS SECURE?
Yes, your credit card transactions are secure. We use PayPal as our gateway for all transactions and they are the most secure platforms available. We do not store any credit card information on our server or do not share any information supplied with anyone else.
WHO MUST PAY SALES TAX?
Due to California state tax laws, we are required to collect a 7.75% sales tax for orders that ship in California, where our company is based.
HOW DO I BECOME A DISTRIBUTOR?
If you would like to be a retail distributor, please email us at firstname.lastname@example.org or call us at
1-855-848-8224. You can also click on the “RESELLERS” Icon to contact us.
HOW DO I SIGN UP FOR THE MAILING LIST FOR SPECIAL OFFERS?
You can click onto the “Newsletter Subscribe” Icon on the bottom right on any page of our website to sign up. You could also email us at email@example.com to request to be added to our mailing list.
RETURNS & REPLACEMENTS
WHAT IS YOUR RETURN POLICY?
We offer a 15-day return policy after the package was received and as long as the Original Seal is still on our product. Any products with a broken seal will not be exchanged or returned. Returned items must be in “New” condition and we will refund the price of the products upon receiving the items. Please note that ALL Shipping and Sales Tax charges are NOT refundable and you are responsible for the shipping costs to send the item back.
WHAT IF MY PRODUCT IS DAMAGED DURING SHIPPING?
If your product was DAMAGED during delivery, you may send it back within 15 days for exchange. We will provide you with a return label. Please call customer service at 1-855-848-8224 before returning any items.
If you did not find the information you were looking for here, please send us an email at firstname.lastname@example.org or call us at 1-855-848-8224.